Given the customised and bespoke nature of our products they are usually non-refundable. If you would like to cancel an order then please contact us as soon as possible and we may be able to provide a refund as long as we have not already produced the item. If we have produced the item at the point of contact then we will not be able to issue a refund.
Please ensure you check sizes before ordering and if unsure, please feel free to message for advice. Refunds or exchanges will not be accepted for items ordered in wrong sizes. Please also be aware that all clothing is to be hand washed only as noted on the item description.
Once your items have left our premises they are in the hands of the chosen carrier. We do not take liability for any damage whilst in transit.
Please contact us if you would like to return an item and we will advise as appropriate. If we approve the return, please send the item using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery. Please note that the return costs are not pre-paid and you are responsible for postage or other return costs, which will only be reimbursed by us in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk.